About Our Extended Service Contracts
Thank you for your interest in the Mack Camera Extended Service Contracts. Purchasing a Mack Camera Extended Service Contracts means that you are truly making an intelligent investment in the future of your electronic equipment. Being the leading repair facility in the tri-state area for over 60 years has enabled us to service a wide range of equipment. Our repair facility is factory authorized for manufacturer warranty repairs, and our technicians are factory trained to repair your equipment to manufacturer specifications.
We currently offer a diversified list of over 90 different service contracts . Choose the one that best fits your needs. We look forward to serving you.
Mack Camera & Video Service was established in 1938, so you can rest assured that your equipment will be protected if it needs service. Our Extended Service Contract is designed to give the customer the best total protection for their equipment for the life of the Extended Service Contract. You will be protected from expensive repair bills and treated with the highest level of customer service.
As the leading repair facility in NJ we are equipped with the staff and latest technology to service all types of equipment. We have also partnered with an elite list of authorized local service centers to expand our ability to help customers as quickly and efficiently as possible. Service is easy with Mack Camera.
Mack Camera & Video Service continues to grow each day, and so does our customer base. International service is available whether you are living abroad or simply visiting. Mack Camera affords an international customer the ability to utilize any manufacturer authorized service center to repair their unit. Just contact our International Service department for instructions, it’s that easy.
As an experienced Extended Service Contract company, Mack Camera & Video Service provides customers with an elite level of service unlike any other company. Purchasing a Mack Extended Service Contract means that you are making an intelligent investment in the future of your electronic equipment. Mack Camera has a large team of knowledgeable customer service representatives standing by to take your call for any questions or concerns that a customer may have. When you call Mack Camera you speak to a representative specialized in the service or answers you need.
You will find that our website is user friendly and interactive. The web site imports all of a customer’s information into programs specifically designed for Mack Camera. The web site makes it easy to register your Extended Service Contract, create a repair request, and check the status of your repair during the course of the repair process. Mack Camera also provides customers with e-mail status updates during the entire course of the repair.
- Protection for your equipment after the manufacturer’s warranty expires.
- Worldwide Coverage
- Local & International Service
- Largest independently owned repair facility in tri-state area
- Online registration
- Arrange for service online
- Check repair status online
- Extended Service Contract Service provider for over 30 years
- Knowledgeable and friendly customer service
- You can transfer the contract to a new owner
Manufacturer covers first year |
Must Have Manufacturer's Warranty of 90+ Days |
Separate Lens Contract Available |
Service Contract Covers Manufacturer's Defects Only on Registered Equipment |
Service Contract Will Cover Only Manufacturer Defects on LCD Screens |
Complete Terms and Conditions |
The digital still camera registered below is guaranteed to operate properly according to manufacturer’s specifications for a period of 3 additional years from the expiration of the manufacturer’s warranty or we shall repair same to operate properly. This service contract must be purchased within thirty (30) days from the date the equipment hereunder is purchased. You must register this service contract within thirty (30) days with Mack Camera by visiting us at our website www.mackcam.com or by calling us toll free at 1-800-252-MACK (6225) or 973-467-2291.
In the event that this equipment requires any repair or service you must visit www.mackcam.com and arrange for service to obtain a Repair Authorization Number and current shipping charges. If you have any questions please visit us at www.mackcam.com or call Toll Free 1-800-252-MACK. For international inquiries please e-mail us at firstname.lastname@example.org.
Mack Camera & Video Service Inc. is not responsible for international shipping and for any fees associated with Duties, Taxes or Brokerage fees upon Customs clearance.
The equipment will be restored to proper operating condition at no charge to you (this includes warranted parts and labor for manufacturer defects). Such service, repair, adjustment of the equipment is assured the registered contract holder, provided the equipment has not been tampered with, modified, damaged as a result of liquid, sand, grit, impact and physically broken parts. You may transfer ownership of this service contract to another person for a $20.00 administrative fee. Mack Camera & Video Service reserves the right to terminate service contracts if invoices are not paid within terms or are fraudulently altered by the dealers or service contract holder.
This limited service contract applies only to the product specified herein. It does not cover damaged LCD’s, interchangeable lens, batteries, remotes, power adapter, digital media, software, bent card reader pins, docking station, and additional accessories or other expenses of consequential damages.
Mack Camera and Video Service will not be liable for loss of revenues or profits, inconvenience, expense of substitute equipment, loss of incidental or consequential damages. If the unit can not be repaired by Mack Camera or the Manufacturer for manufacturer’s defects, replacement will be made with the same or equivalent model based on the contracted unit current market value at our discretion.
This service contract is not an insurance policy or a warranty. This service contract is only valid if positive identification of the unit covered hereunder is presented at the time of service.
This service contract applies only to the product (s) specified herein.
A separate service contract is available for interchangeable lenses.